FirstSource Solutions, formerly FirstLab, is a full service compliance management solutions company founded in 1989.
FirstSource was founded in 1989 as a subsidiary of FHC Health Systems (now RID Ventures, LLC), of Norfolk Virginia. Since our founding, FirstSource has provided drug and alcohol testing services. Since then, we’ve evolved to meet the needs of our diverse client base, which includes Fortune 500 companies, law enforcement agencies, state and municipal governments, and treatment facilities. Today, we offer a full range of services related to managing substance abuse testing programs.
In 1999, we created our Recovery Management Services (RMS) for Professional Health Monitoring (PHM) programs. We crafted it to offer a customized menu of services, test panels and payment options that met the unique needs of different industry and state monitoring programs. In 2008, FirstSource acquired National Confederation of Professional Services, Inc. (NCPS), of Newport News, Virginia. This acquisition made FirstSource the largest administrator of professional health monitoring services in North America, with clients nationwide.
One of our top priorities is providing rapid delivery of information, in a usable format. FirstSource has significantly invested in advanced information technology, by assembling an innovative group of programmers, developers and business analysts, to meet this critical need for our clients.
Although we have made a significant investment in technology, we view technology as a support tool for our internal staff and our clients, not a substitute for personal assistance. FirstSource has distinguished ourselves from our competitors by our dedication to personalized service. All of our clients are assigned a dedicated Account Coordinator who closely monitors daily account activity, and all of our in-house experts are available for consultation at any time.
To assist our clients in improving health and safety through innovative technology and quality service.
Through teamwork, we provide an environment that encourages all individuals to achieve their full potential. To reach that goal, we will treat each other with mutual respect, support and assist one another and allow each person to express their individuality and talents.
As members of the FirstSource Team, we will extend that same courtesy and respect we have for one another to all our clients and business contacts. We are committed to promoting a drug and alcohol free environment, in which we can safely live, work and play.